SHIPPING
When will my order ship?
Please allow 1-3 business days for your order to be processed. You will receive a shipping confirmation email once your order has been dispatched.
What shipping methods are available?
We offer a range of shipping options. The available methods and associated costs will be displayed at checkout.
Do you ship internationally?
Yes, we offer international shipping to numerous destinations. Shipping costs and delivery times vary depending on the location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
RETURNS & EXCHANGES
What is your return policy?
We accept returns of full-price items within 30 days of receipt. Items must be unworn, unwashed, and have all original tags attached. Sale items are final and cannot be returned or exchanged.
How do I make a return?
To initiate a return, please visit the Returns section on our website and follow the instructions. You are responsible for the cost of the return shipping unless the item is faulty.
How long will it take to process my return?
Please allow 7-10 business days for your return to be processed once we receive it. You will receive an email confirmation when the refund has been completed.
Can I exchange an item?
We currently do not offer direct exchanges. To exchange an item for a different size or colour, please return the original item for a refund and place a new order.
ORDERS
How do I know if my order was successfully placed?
You will receive an order confirmation email shortly after completing your purchase. If you do not see this email, please check your junk or spam folder.
Can I cancel or change my order?
We are unable to cancel or amend orders once they have been placed due to our fast processing times. Please ensure all details are correct before confirming your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other select payment methods.
PRODUCT & CARE
How can I find out about new arrivals?
New styles are added to the site regularly. To be the first to know, sign up for our newsletter.
How do I care for my garment?
Care instructions are located on the fabric tag inside each garment. We recommend following these instructions carefully to maintain the quality and longevity of your item.
Why is my item made from different materials?
Our collections often feature intricate designs and fabric combinations. A single garment may be composed of multiple materials to achieve the desired aesthetic and fit.
MY ACCOUNT
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to save your details for faster checkout and track your order history.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page and enter your email address. You will receive an email with instructions to reset your password.
WEBSITE
The item I want is out of stock. Will it be restocked?
Due to the exclusive nature of our collections, we cannot guarantee that out-of-stock items will be restocked. We recommend checking the site regularly for updates.
Do you have a physical store?
For all retail-related inquiries, including store locations, please visit the official Calmacouture.com website for the most current information.
Do you have a loyalty program?
For details on any current loyalty programs or promotional offers, please visit the Calmacouture.com website.